Bimbles Privacy Policy

This website is operated by Bimbles.uk, the trading name of Nezzo Enterprises Ltd (collectively referred to as "Bimbles", "Bimbles.uk", "we", "us", "our" in this privacy policy).

This privacy policy was last updated on: 22-10-2022

Bimbles respects your privacy and is committed to protecting your personal data. This privacy policy details how we handle your personal data and will inform you about how the law protects you and what your privacy rights are.

This policy applied to the information we collect in the following ways:

• People who contact us via email, phone or social media.
• People who register an account with Bimbles.uk.
• People who use Bimbles.uk for even management purposes.
• General users of the Bimbles.uk website.
• Employees or representatives of organisations who use our services.
• Employees or representatives of organisations who supply us with goods or services.

It is important that you read this privacy policy and any other notices presented to you during specific transactions where we are collecting or processing your personal information so that you are aware of how we are using your information.

Controller and Contact Information

If you have any questions about this privacy policy please email us with the subject "FAO Data Controller" at: support@bimbles.uk.

Complaints

Please email us at: support@bimbles.uk.

You also have the right to make a complaint to the Information Comissioners Office (ICO) who are the UK authority for data protections issues: www.ico.org.uk.

Changes to the privacy policy

We reserve the right to change/update this privacy policy at any time. The date at the top of this page will be updated to reflect the most recent update.

Third Party Links

Bimbles may include links to external (third party) websites. Clicking on these links may allow third parties to collect or share data about you. Bimbles does not control any of these third party website and are not responsible for their respective privacy policies or statements. When you leave bimbles.uk you are encouraged to read the privacy policies for all external websites that you visit.

Data that we collect about you

Types of data we collect

Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which is detailed below:

• Identity data - includes first name, surname, date of birth and gender.
• Contact data - includes full address, email address and telephone number.
• Financial data - includes details about payments made to and from you. Payments made by debit or credit card will be processed by one of our payment providers who will hold full card details. Bimbles will only retain the card type, last 4 digits of your card number as well as a unique reference to your payment which will allow us to process any refunds to the card as necessary. Race directors or organisations who have created events on the bimbles platform will have their bank account sort code and account number stored for the purposes of issuing payments collected.
• Transaction data - includes information required by events that you have entered and other goods or services you have purchased through us.
• Technical data - includes IP addresses you have used to access the Bimbles platform, login data, time and location and other technology on the devices you use to access this website.
• Profile data - includes your password, purchases or other orders made by you and website preferences/settings.
• Usage data - includes information about how you use our website, products and services.
• Marketing data - includes your personal preferences in relation to receiving marketing from us and third parties.
• Medical data - includes information about your health, medical history and fitness to participate in any of the events you may enter.
• Ethnicity data - includes information about your racial or ethnic origin.
• Religious data - includes information about your religious beliefs.
• Secual orientation data - includes information about your sexual orientation.

Failure to provide personal data

Where we need to collect personal data by law or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case we may have to cancel a service you have with us but we will notify you if this is the case.

If you fail to provide the medical data that is requested by an organisation in relation to a particular event - the organisation may not allow you to be entered by us for that event. If this is the case we will notify you.

The provision of ethnicity, religious and sexual orientation data will always be optional.

How is your personal data collected

We use different methods to collect data from you including the following:

• Direct interactions which include:
  • Applying for our event management services.
  • Creating an account on our website.
  • Subscribing to our publications.
  • Make purchases through our website.
  • Provide feedback to us.
• Third party interactions which include:
  • Technical data from organisations who use Bimbles as a portal for their events/purchases based inside the EU.
  • Analytics providers such as Google based ourside the EU.
  • Contact, Financial and Transaction data from payment service providers based inside and outside of the EU.

How we use your personal data

We will only use your personal data in accordance with the law. We will use your data in the following circumstances:

• When we need to enter into a contract with you.
• Where we need to comply with a legal or regulatory obligation that we are subject to.

Consent and withdrawal of consent

You have the right to withdraw consent to marketing at any time by:

• Changing your marketing preferences under your Bimbles account settings.
• Click on the "Unsubscribe" links in our marketing email.
• Emailing us at support@bimbles.uk.

What we will use your personal data for

We have detailed below all of the ways in which we may use your personal data and which of the legal bases we rely on to do so.

Purpose	Types of Data	Lawful basis for processing
To register you as a customer.	Identity Contact	Performance of a contract with you.
To process and deliver your request, specifically: (1) Manage payments, fees and charges. (2) Collect and recover money owed to us	Identity Contact Financial Transaction Marketing and Communications Membership Performance	(1) Performance of a contract with you (2) Necessary for our legitimate intrest (to recover debts due to us)
To manage our relationship with you, specifically: (1) Notifying you about changes to our Terms of Service or Privacy Policy (2) Contracting you with regard to a contract between you (or your organisation) and us	Identity Contact Tecnical	(1) Necessary for our legitimate intrests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (2) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity Contact Profile Usage Marketing and Communications Technical	Necessary for our legitimate intrests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products and services, marketing, customer relationships and experiences	Technical Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To pass on your data to the organisation supplying the event or the purchased goods	Identity Contact Transaction Membership Performance Medical Data Ethnicity Data Religious Data Sexual Orientation Data	(1) Performance of a contract with you (2) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) (3) Necessary for our legitimate interests in performing a contract between ourselves and the organisation on whose behalf we provide our services to you as agent. (4) In relation to medical data, for your personal safety and with your consent (5) In relation to Ethnicity and Sexual Orientation data, for monitoring and increasing diversity and with your consent.
To make suggestions and recommendations to you about goods or services that may be of interest to you	Identity Contact Technical Usage Profile	Necessary for our legitimate interests (to develop our services and grow our business)

Change of Purpose

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules where this is required or permitted by law.

Dislosures of your personal data

We require all third parties to whom we disclose your data in accordance with this policy to respect the security of your personal data and treat it in accordance with the law.

Specific third parties

We will pass on your identity, contact and where applicable medical, ethnicity, religious and sexual orientation data to the organisation supplying the event or providing the purchased goods.

If you pay for a transaction by credit or debit card we will pass your identity, contact and financial details to one of our payment providers to process your card payment.

Please check their own privacy policies and terms of service to see how they will use this data to manage your activity or purchase.

Data security

We have put in place appropriate secutity measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for siz years after tey cease being customers for tax purposes.

We retain your medical, ethnicity religious and sexual orientation data for 3 months following the events in respect of which it was supplied.

Any data we are not required to hold for tax or other legal purposes will be held for no more than 3 years following the event for which it was gathered, unless we have been specifically requested to retain it for longer by the organisation hosting the event.

In some circumstances you can ask us to delete your data - see Request erasure below for more information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "Data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the datas accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) were you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please email us at: support@bimbles.uk.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.